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Emails to Support Not Going Through

Discussion in 'General Support Forum' started by Remedy11037, Apr 8, 2018.

  1. Remedy11037
    Sweettooth

    Remedy11037 New Toon

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    I emailed TTR support a while back and I usually get a confirmation email from Postman Pete that says they received it. I've been waiting for over 3 days now and I haven't gotten anything back from them. I also emailed them again yesterday and that one hasn't gotten any response as well. Does anyone know what's going on and can someone help?
     
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  2. Monty Hare

    Monty Hare Elite Toon ATTA Supporter

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    Yeah, I'm having the same issue as you. The support system sadly stinks especially when you've tried for 5 months, need an answer too.
     
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  3. A Person
    Thinking

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    I guess it depends on how important they find your post.
    I sent them an alert about two elevator shufflers (They hopped out of a cog bldg elevator as the last second in a five story bldg) And I got a reply in 1.5 days.
    --- Double Post Merged, Apr 10, 2018, Original Post Date: Apr 10, 2018 ---
    And yes I know that's unfair ;-;
     
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  4. QLM1717
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    QLM1717 Elite Toon KTTA

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  5. Remedy11037
    Sweettooth

    Remedy11037 New Toon

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    Yes I know, I'm the one who posted that. Thank you for letting me know though, very much appreciated!
     
    Last edited: Apr 10, 2018
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  6. QLM1717
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    QLM1717 Elite Toon KTTA

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    That's hilarious! Glad I saw that
     
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  7. Remedy11037
    Sweettooth

    Remedy11037 New Toon

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    It turns out that the device I was on wouldn't send the emails through. If anyone seems to be having the same trouble that I had, try using a different device and seeing if that helps.
     
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  8. Monty Hare

    Monty Hare Elite Toon ATTA Supporter

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    Glad you found your problem! Wish I could say the same, but it's clear that they're ignoring me lol doing this for a family member. They need better communication imo.
     
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  9. A Person
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    Put the message on the forums and we can try to send it and maybe support will notice if many people say the same thing.
     
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  10. Monty Hare

    Monty Hare Elite Toon ATTA Supporter

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    Ok I will post it, since they believe their friend logging on my cousin's account. Hoping that'll happen!
     

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    Last edited: Apr 12, 2018
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  11. A Person
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    OK sent it I'm not exactly sure what the content is supposed to say because the grammar is a little confusing but I directly sent over the screenshot file to them in the email.
     
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